Shipping & Returns
Shipping Policy
All orders are processed within 2–3 business days of receipt.
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Delivery to the UK is free of charge, via Royal Mail small parcel delivery services.
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International postage is £3.50 per product.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Return & Exchange Policy
At Aur & Awen, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your jewellery item, you may return it within 30 days from the date of purchase, subject to the following terms and conditions:
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Eligibility for Returns
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Time Frame: Items must be returned within 30 days from the date of purchase.
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Condition: The item must be unworn, unaltered, and in its original condition. Items showing signs of wear or damage will not be accepted.
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Packaging: The item must be returned in its original packaging, including any boxes, certificates, and/or appraisals that came with the item.
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Initiate a Return: To initiate a return, please contact our customer service team at hello@aurandawen.co.uk with your order number and reason for return.